Return Policy

Non-Returnable Items

 

Most of our bedroom furniture and mattresses are made to order, a unique item is made just for you when the manufacturer receives your order. You will be charged a 35% cancellation fee on the entire cost of your  order if you cancel it.

 

We do not accept returns or allow exchanges, nor do we offer refunds for the following products and services:

       

1. Items without proof of purchase

2. Items purchased as final sale (discounted)

3. Items used and/or damaged through normal wear and tear

4. Special Order

5. Personalized and Monogrammed Products

6. All custom furniture

7. Items purchased through our assembly service

8. Used Bed linen and pillows

9. Slept-on beds or mattresses

10. Furniture that needs self-assembly, whether it is half or fully assembled

 

Warranties, Exchanges, and Repairs

 

According to Australian Consumer Law, we provide warranties for all of our products. For the structure of furniture like bed side tables, coffee tables, a one year warranty is provided; for the structure of furniture like Bed Frames, Sofa, a two year warranty is provided ; for the structure of mattresses, depending on different the models, warranties ranging from 8 to 10 years are provided. We will work tirelessly to ensure that no product has any flaws or issues. Please contact us if you order encounters any missing parts, structure problems, or quality issues.

All repairs and exchanges are handled in accordance with Australian Consumer Law.

 

For a major failure or as compensation for any other reasonably foreseeable loss or damage, you are entitled to a exchange or refund. You are also entitled to have the goods repaired or replaced if they are constitute a major failure. We reserve the right not to offer a replacement or refund if the failure is minor.

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Warranty Exclusion: 

• Damage due to abuse

• Soiled or burned

• Moisture ingress

• Commercial or medical use 

• Bedding sold “As is” 

• Comfort preference* 

• Normal body indentation less than 30mm for all mattresses 

• Damage brought on by unauthorised repairs or part replacements.

• Damage if used in any environment or a commercial setting that was not intended.

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Please get in touch with the store if you think there was a manufacturing fail, please send us clear photos or videos that can show the problems, an inspection may arranged to clarify the issues. If we accept the failure within the warranty periods, we will provide the following possible solutions:

 

• If only replacing faulty parts will fix the issue, we will at your convenience send through the spare parts to you, or arrange for store pickup.

• If it is fixable by the customer, we will send instructions and offer a partial return as compensation.

• If in need, we will arrange professionals to provide free on-site repair.

• If there is a significant flaw in the furniture that cannot be fixed, you are entitled to a replacement, please keep in mind that some of our products are sourced offshore and may take more than 10 weeks to locate a replacement part or product. we may substitute an item of equal value; or customers have the option to return the defective item and receive a full refund.